car service customer problem jetta dealer miles customer service vehicle customer care
1.7
Details
I have a VW Touareg which has now clocked about 50,000 km and is still under warranty until 2018. In the last 21 months, this car has been in the workshop for repairs 9 times – twice due to power steering problem and 7 times due to the engine warning light, which kept...
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2 comments
Anonymous
#1134391

I had a similar issue with my VW. I sent my complaint up to their corporate office who refused to do anything about it, but at least promised to cover current repairs.

So instead I waited until they fixed it, I sold that care to another dealer and never bought another VW. Sorry about your luck, I hope you figure it out.

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Review
#817475 Review #817475 is a subjective opinion of poster.
Pros
  • Nice car designs
Cons
  • Defective car and bad customer service
Reason of review
Defective car - 9 repairs in 21 months!
Preferred solution
Please get the local dealer to replace my car with another VW Touareg of similar specs, age, mileage and warranty but one which has a problem-free record
Tags
  • Volkswagen Touareg
  • Audi Volkswagen Middle East
  • Avme
  • Vw Ali Sons
  • Volkswagen Abu Dhabi

Volks Wagen unprofessional sale team I ever experienced | Volkswagen review from Vaughan, Ontario

unprofessional sale team I ever experienced including the Manager. No knowledge about the product, just make false promises on the phone and once you walk in they back out for everything they committed to over the phone. Never Deal with Gianluca grande (sales and leasing Consultant)and sales team as this guy will only waste your time.He wasted my 3 hours,and beating bushes,even the manager has no regard what his salesperson promise.I specially drove my car over 30 km to reach them ,before my appointment i specifically asked him everything and he promised me i wont be disappointed,but it was totally opposite what he promise.
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Review
#740219 Review #740219 is a subjective opinion of poster.
Product
Volkswagen Car
Cons
  • I dont like it
Reason of review
Poor customer service

VW Diesel RECALL | Volkswagen review from Albuquerque, New Mexico

4.2
Details
I am upset, that VW made a bad business decision. I own a a 2013 Pass. TDI and I have owned a 68 Beetle, 72 Rabbit diesel and 2010 Jetta TDI. The press has given more coverage to VW, than they gave to GM's ignition switch problems. Let's be fair cover the issue, get to the cause and tell us how it will be eliminated. I may be understating the VW-NOX issue. How much dose VW emissions contribute to the overall pollution of our environment? How effective is the testing? What dose the emission laws state about the speed in which the polution is to be control? I have not read any coverage regarding my driving a VW TDI. I will keep my VW, It is well made and I have all the bells and whistles. But, I want the auto' s performance to remain the same. AS for may next car, it remains to be seen, in the mean time I will keep idling along.
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Review
#729650 Review #729650 is a subjective opinion of poster.
Product
Volkswagen Car
Pros
  • Service as been fine
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

2012 Volkswagen Cc Review

2012 VW CC sport sedan. Has used a quart of oil every 2500 miles. Eats rear tires on the inside. Presently fifth set of back tires in three years, recalled for injectors, rear window trim cracks, manifold cracked, replaced under warranty, front end knock no one can locate. Just not a very good car, sorry we bought it.
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Review
#723961 Review #723961 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
Their new approach is to "Ban" me from the nearest dealership who can't seem to find what's wrong with my car (continually)...The Service Manager at Sonnen VW San Rafael "Dave" claims I was "abusive to his staff in front of other customers" even though there was no one...
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1 comment
Anonymous
#1066596

Continue to be stonewalled despite overwhelming evidence to the contrary...Lemon Law Lawyer taking case for free....Service manager Dave Grindahl at Sonnen VW in San Rafael Marin CA is incompetent and a liar...plus the emissions testing cheating software is on other models as well and i can prove it.

Review
#720717 Review #720717 is a subjective opinion of poster.
Reason of review
ALL of the Above
Loss
$25000
Preferred solution
Lemon Law Replacement of Car

VW CUSTOMER SERVICE | Volkswagen review from Mill Valley, California

1.8
Details
Still jerking me around, promising me I am one of their "valued VW family members" reviewing this at the highest corporate levels...etc, etc....They say to call their 800 number, fine if you want to be on hold for 90 minutes (due to their little problem with TDI emissions testing cheating software and higher than usual call volume) listening to pukey music and getting some *** who has no clue and no authority but to "apologize"...The thing is, VW is actually owned by Porsche, so no excuse there for this kind of ***. Two words "lemon law"; another two "customer retention" normally works wonders (especially with Philippine/India call centers because they actually get taken out and beaten)
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Review
#715801 Review #715801 is a subjective opinion of poster.
Reason of review
All or the above
Preferred solution
100k Warranty at no charge or new vehicle
Tags
  • Vw Beetle Turbo

Volkswagen - Car Review from Edinburgh, Scotland

1.0
Details
To whoever this may concern, I'm very disgusted and unhappy about the level of customer service I have received all round from volkswagen, my local branch in particular, they are very unprofessional and made a complete *** of me. My car was part of a recall in 2012, for fuel injectors to prevent faults happening i.e car cutting out, pulling and car failing in general. These so called 'new' parts that's where fitted to prevent this from happening have infact done exactly that, I was driving with my 2 kids our family car that has never had a problem until these 'parts' where replaced on my vehicle, the car has been pulling back, loosing power and at the start of last month (June) as we where driving home my car started pulling lost power and cut out completely in a set of crossroads, the car wouldn't start and it was extremely distressing, I had to abandon the car get my children out to the side of the pavement to safety and leave the car in middle of road, some nice men stopped the traffic and pushed the car out of the way of traffic, and I had to call a recovery company to the recover my car which also incurred costs. Since then I have had 2 diagnostic tests done on the car from avw autocare who informed me that 4 of the fuel injectors are showing a fault. I have called and written numerous times to the branch who did the recall on my car to be completely ignored and made out to be a liar. I spoke to John Donaldson in the services department at Western volkswagen fort Kinnaird Edinburgh and he said they can run a diagnostic test to see if this was the injectors, they had the car one week and then said that it was some other thing that's wrong with the car, and that they couldn't start the car because it was a flat battery but still took £70 from me for running diagnostic, I have taken the car back to vw autocare who have looked at it again and told me 110% the injectors are faulty. I'm extremely unhappy and feel physically sick at a company as big and volkswagen can take my car as part of a recall replace parts to ensure it to be in safe working order for me and my family for it then to put us in a dangerous situation and claim that parts only hold a certain warranty, as far as I'm concerned I'm taking matters further I have spoken to trading standard, and my local newspapers about the poor disgusting service i have received from them.
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Review
#667573 Review #667573 is a subjective opinion of poster.
Product
Volkswagen Car
Reason of review
Poor customer service

New '14 Jetta Sportwagen Brake and Transmission Issues | Volkswagen review from Branchburg, New Jersey

1.0
Details
1,900 miles and the car makes a thunderous thrum when I brake from 70mph. Took it to Open Road VW of Bridgewater and they said noise is from the transmission and suggested I don't drive the car. I then went to Princeton VW (place I bought the car) and they said it is normal for the car to rumble when braking. I also have a '13 Sportwagen and do not have this issue and have owned VWs in my past so I know what I am being told is rubbish and I am continuing to push this to resolution. Again this car has only 1,900 (yes 1,900) miles only! As a loyal VW customer for a decade and currently own 2 VWs, rest assured VW has lost a customer for life unless VW and its dealer network are held accountable to their customers. I will keep you posted on if anyone associated with VW takes any accountability for their products.
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Review
#554222 Review #554222 is a subjective opinion of poster.
Product
Volkswagen Car
Cons
  • Lack of accountability

Problems with my local VW dealership | Volkswagen review

My issues is quite lengthy and better explained either in a conversation or in a formal letter to someone of authority at VW. If concerns a recent expensive repair replacing my timebelt and subsequent malfunctions that 1) according to non-VW mechanics are due to "botched" time belt work and 2) according to my VW dealer are due to additional needed expensive repairs. Would you please provide me with such contact or the address and name of a person to whom I can address my complaint? Thank you. Regards. Antonio Marfia ancamy@gmail.com I have no more to say and adding this to arrive at total of 100 words.
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Review
#548243 Review #548243 is a subjective opinion of poster.

Volkswagen - Car Review from Morgan City, Louisiana

This is not want I was told of VW this is just not how you keep a customer!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!   I am still very irritated with the level of service I have experienced through calling Volkswagen Customer Care. I hope that this will be resolved quickly and to both mine and my husband's satisfaction. The concept of having to wait up to four hours for a tow truck while my eight month old daughter is waiting with me in the 97 degree heat is preposterous. It is just good thinking on my part to call the dealership before arriving, because the person I talked to with Volkswagen Roadside Assistance did absolutely nothing to make sure that myself, my daughter, and my mother were taken care of.  Both myself and my husband have explained this situation to multiple Volkswagen employees, and still we have yet to receive an adequate response. Pete's offer to pay half of the rental car fee and the entire tow fee is nice, but it is merely a start. I sincerely hope that another mother doesn't have to go through this situation, particularly since the summer heat is no place for an infant to be in. Attention to (1) the level of customer service through Volkswagen Roadside Assistance, (2) service technicians still being on hand while the dealership is still "open," (3) loaner car availability, and (4) trip interruption policies would merely be a good start.  I should have been told that Volkswagen does not pay for rental cars unless it occurs under trip interruption. I also should have been told that the car has to break down over 100 miles from home. The way that policy reads, I could drive home (to south Louisiana) from Washington State, and as long as my car breaks down within 100 miles of my home, Volkswagen is not liable for the rental car. My car is my only mode of transportation back and forth to work for both myself and my husband.  The offer to pay half of the rental car fee and the entire tow fee is merely a STARTand in no way everything I wanted to make this work but I don't have the luxury of being able to stand on my principals as I have a 8 mouths old little girl to thank about so because of that my wife mind you said that's a START!!!!! But in now way is it over I am not stopping tell I have evidence that this matter has bin taking care of and I don't just mean my money I am out but the not responsible 100 miles from home if I'm not driving my everyday to work the store or anywhere else in town it's a tripe for me this needs 110% of all of your prompt attention.!!!!! I am disgusted with the experiences I have had so far in regards to this issue. Only one person I talked to has even tried to be reasonable and understanding. By the way, telling an irate customer that you have no control over that is a rather silly way to approach a complaint. By the time that most customers feel the need to complain "I have no control over that" is simply an unacceptable answer.  Your prompt attention to this issue would be greatly appreciated. Thanks Dustin Moss Po box 582 Amelia LA 70340 I have lost all faith in VW as of now until you'll can give me a reason in a timely manner and fix the problem and you're flows I have no choice but to use everything in my power to blow everything out to social media, network, newspapers, my friends and family members I work with all my combat veterans and any other places that I can make a bad name on VW this game is not what I want
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Review
#526795 Review #526795 is a subjective opinion of poster.
Product
Volkswagen Car