Branchburg, New Jersey
Customer service

1,900 miles and the car makes a thunderous thrum when I brake from 70mph. Took it to Open Road VW of Bridgewater and they said noise is from the transmission and suggested I don't drive the car.

I then went to Princeton VW (place I bought the car) and they said it is normal for the car to rumble when braking. I also have a '13 Sportwagen and do not have this issue and have owned VWs in my past so I know what I am being told is rubbish and I am continuing to push this to resolution. Again this car has only 1,900 (yes 1,900) miles only!

As a loyal VW customer for a decade and currently own 2 VWs, rest assured VW has lost a customer for life unless VW and its dealer network are held accountable to their customers. I will keep you posted on if anyone associated with VW takes any accountability for their products.

Product or Service Mentioned: Volkswagen Car.

I didn't like: Lack of accountability.

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